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Terms & Conditions

A legal disclaimer

Welcome to The Pod Barn. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

  • These Terms & Conditions apply to all sales made through our website.

  • We reserve the right to update or change these Terms at any time. Updates will be posted on this page.

2. Products

  • We sell live aquarium foods and related products (such as copepods and phytoplankton).

  • Product images are for illustrative purposes only; actual products may vary slightly in appearance due to being live cultures.

  • We make every effort to ensure our products are of the highest quality and arrive in good condition.

3. Orders & Payments

  • Orders are only confirmed once payment has been received in full.

  • We accept payments through secure third-party processors (e.g., PayPal, Wix Payments).

  • Prices are listed in GBP (£) and include VAT where applicable.

4. Shipping & Delivery

  • We dispatch orders Monday to Thursday to ensure live products arrive fresh.

  • Delivery is typically 1–3 working days, depending on courier services.

  • Free standard UK delivery is included unless otherwise stated.

  • We are not responsible for delays caused by postal services once the package has been dispatched.

5. Returns & Refunds

  • Due to the perishable nature of live products, we cannot accept returns.

  • If your order arrives damaged, dead on arrival, or incorrect, please contact us within 24 hours of delivery with photos, and we will offer a replacement or refund where appropriate.

  • Refunds are issued to the original payment method.

6. Customer Responsibilities

  • It is the customer’s responsibility to provide the correct delivery address at checkout. We cannot be held responsible for losses due to incorrect details.

  • Customers should follow the provided storage and care instructions to maintain product quality.

7. Liability

  • The Pod Barn is not responsible for any losses or damages resulting from misuse of our products.

  • Our liability is limited to the value of the product purchased.

8. Intellectual Property

  • All content on this website, including logos, images, and product descriptions, is the property of The Pod Barn and may not be copied or used without permission.

9. Governing Law

  • These Terms are governed by the laws of the United Kingdom.

  • Any disputes will be subject to the jurisdiction of the UK courts.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

The Pod Barn
samellis2307@outlook.com

07544813250

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